You can find your model number on the Helavo sticker on your product.
You can find your lot number on the Helavo sticker on your product.
To access your case, we need your order number. If you have bought the product on amazon you can find the number on your invoice or in your amazon account under your orders. It is a number that is separated into three parts by two - signs. Example amazon order number: "123-4567891-2345678" If you have bought the product on our website it is a four digit number with a # sign in front of it. Example website order number: "#1234"
