Thank you for reaching out and for your kind feedback on the Helavo H1210 rollator—we're glad to hear you're pleased with it!
Hello Mr. Ferguson,
We're sorry to hear that the tote bag, cup holder, and product information/warranty were missing from your delivery. In order to assist you further and resolve this as quickly as possible, could you please provide us with the following:
Your Amazon Order Number
A few photos of the product you received, ideally showing the contents of the package and any labels on the box.
This information will help us investigate the issue with our logistics team and ensure that you receive the missing items promptly.
Looking forward to your reply!
kind regards,
Alexandra from Helavo
Thank you for reaching out and for your kind feedback on the Helavo H1210 rollator—we're glad to hear you're pleased with it!
Hello Mr. Ferguson,
We're sorry to hear that the tote bag, cup holder, and product information/warranty were missing from your delivery. In order to assist you further and resolve this as quickly as possible, could you please provide us with the following:
Your Amazon Order Number
A few photos of the product you received, ideally showing the contents of the package and any labels on the box.
This information will help us investigate the issue with our logistics team and ensure that you receive the missing items promptly.
Hello Mr. Ferguson,
Thank you for reaching out, and I’m very sorry if you’ve tried to contact us earlier—we haven’t received any previous messages.
I’d be happy to assist you—could you please let me know which items you need or how I can help?
Looking forward to your reply.
Kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
Thank you for reaching out, and I’m very sorry if you’ve tried to contact us earlier—we haven’t received any previous messages.
I’d be happy to assist you—could you please let me know which items you need or how I can help?
Looking forward to your reply.
Kind regards,
Alexandra from Helavo
Alexandra: Purchased Helavo H1210 thru Amazon. Delivered 05/09/25. Tote bag, cup holder and product info/warranry are missing.
We are pleased with the rollator but would really like to have the bag and cupholder to complete our order. Hope you can help us .
David W Ferguson MD, Phone: 480-595-0720; Email dwfekf33@cox.net. Address: 23007 N 74th St, Villa 1407
Scottsdale AX 85255
Alexandra: Purchased Helavo H1210 thru Amazon. Delivered 05/09/25. Tote bag, cup holder and product info/warranry are missing.
We are pleased with the rollator but would really like to have the bag and cupholder to complete our order. Hope you can help us .
David W Ferguson MD, Phone: 480-595-0720; Email dwfekf33@cox.net. Address: 23007 N 74th St, Villa 1407
Scottsdale AX 85255
Thank you for reaching out and for your kind feedback on the Helavo H1210 rollator—we're glad to hear you're pleased with it!
Hello Mr. Ferguson,
We're sorry to hear that the tote bag, cup holder, and product information/warranty were missing from your delivery. In order to assist you further and resolve this as quickly as possible, could you please provide us with the following:
This information will help us investigate the issue with our logistics team and ensure that you receive the missing items promptly.
Looking forward to your reply!
kind regards,
Alexandra from Helavo
Thank you for reaching out and for your kind feedback on the Helavo H1210 rollator—we're glad to hear you're pleased with it!
Hello Mr. Ferguson,
We're sorry to hear that the tote bag, cup holder, and product information/warranty were missing from your delivery. In order to assist you further and resolve this as quickly as possible, could you please provide us with the following:
This information will help us investigate the issue with our logistics team and ensure that you receive the missing items promptly.
Looking forward to your reply!
kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
I just identified your other ticket where I found your order number.
Can you please send us a shipping address so we can sent the replacement parts?
kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
I just identified your other ticket where I found your order number.
Can you please send us a shipping address so we can sent the replacement parts?
kind regards,
Alexandra from Helavo
Alexandra: Shipping address: David Ferguson 23005 N 74th St.; Scottsdale AZ. 85255. Thanks for your help.
Alexandra: Shipping address: David Ferguson 23005 N 74th St.; Scottsdale AZ. 85255. Thanks for your help.
Hello Mr. Ferguson,
You replacement cup holder and bag are on their way to you! They should arrive in about. days. Your order number is: CONSUMER-2025513-7448
Thank you for your patience and trust in Helavo!
kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
You replacement cup holder and bag are on their way to you! They should arrive in about. days. Your order number is: CONSUMER-2025513-7448
Thank you for your patience and trust in Helavo!
kind regards,
Alexandra from Helavo
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