Thank you for reaching out and for your kind feedback on the Helavo H1210 rollator—we're glad to hear you're pleased with it!
Hello Mr. Ferguson,
We're sorry to hear that the tote bag, cup holder, and product information/warranty were missing from your delivery. In order to assist you further and resolve this as quickly as possible, could you please provide us with the following:
Your Amazon Order Number
A few photos of the product you received, ideally showing the contents of the package and any labels on the box.
This information will help us investigate the issue with our logistics team and ensure that you receive the missing items promptly.
Looking forward to your reply!
kind regards,
Alexandra from Helavo
Thank you for reaching out and for your kind feedback on the Helavo H1210 rollator—we're glad to hear you're pleased with it!
Hello Mr. Ferguson,
We're sorry to hear that the tote bag, cup holder, and product information/warranty were missing from your delivery. In order to assist you further and resolve this as quickly as possible, could you please provide us with the following:
Your Amazon Order Number
A few photos of the product you received, ideally showing the contents of the package and any labels on the box.
This information will help us investigate the issue with our logistics team and ensure that you receive the missing items promptly.
Alexandra: As of 5:00PM, 05/16/2025 we have yet to receive your order number Consumer-20255-7448. which is to provide tote bag, cup holder warranty and instructions to complete our order of Helavo walker, series1210. This equipment was delivered 05/08/2025 FBA, their order #111-8553123-7273869 arrived missing the items described. Please NOT close our file on this matter until I notify you that these items are in our possession. Thanks. David Ferguson, 23005 N 74th St, Scottsdale AZ 85255
Alexandra:
Alexandra: As of 5:00PM, 05/16/2025 we have yet to receive your order number Consumer-20255-7448. which is to provide tote bag, cup holder warranty and instructions to complete our order of Helavo walker, series1210. This equipment was delivered 05/08/2025 FBA, their order #111-8553123-7273869 arrived missing the items described. Please NOT close our file on this matter until I notify you that these items are in our possession. Thanks. David Ferguson, 23005 N 74th St, Scottsdale AZ 85255
Alexandra: Both accessory items have arrived. Thanks so much! The only remaining issue is our need for a booklet or whatever to provide information regarding assembly/maintenance and warranty info. Could you please supply that for us? We would be most grateful. David Ferguson 23005 N 74th St Villa #1407, Scottsdale AZ 85255
Alexandra: Both accessory items have arrived. Thanks so much! The only remaining issue is our need for a booklet or whatever to provide information regarding assembly/maintenance and warranty info. Could you please supply that for us? We would be most grateful. David Ferguson 23005 N 74th St Villa #1407, Scottsdale AZ 85255
Thank you for your message — I’m so glad to hear that both accessory items have arrived safely!
As requested, I’ve attached the warranty information to this email. Unfortunately, we don’t have a printed booklet, but if you're looking for assembly or maintenance guidance, I’d be happy to send over a digital version of the user manual or answer any specific questions you may have.
Just let me know what you need, and I’ll make sure you’re fully supported.
Thank you again for your kind words — I’m here if you need anything else!
Warm regards,
Alexandra from Helavo
Hello Mr. Ferguson,
Thank you for your message — I’m so glad to hear that both accessory items have arrived safely!
As requested, I’ve attached the warranty information to this email. Unfortunately, we don’t have a printed booklet, but if you're looking for assembly or maintenance guidance, I’d be happy to send over a digital version of the user manual or answer any specific questions you may have.
Just let me know what you need, and I’ll make sure you’re fully supported.
Thank you again for your kind words — I’m here if you need anything else!
Alexandra: We have downloaded the warranty info you provided and successfully applied for the three year extension. We have also downloaded maintenance information. With that I believe we have everything we need and are fully supported. THANK YOU:
you are a true ambassador for your company. David Ferguson
Alexandra: We have downloaded the warranty info you provided and successfully applied for the three year extension. We have also downloaded maintenance information. With that I believe we have everything we need and are fully supported. THANK YOU:
you are a true ambassador for your company. David Ferguson
Hello Mr. Ferguson,
Thank you for reaching out, and I’m very sorry if you’ve tried to contact us earlier—we haven’t received any previous messages.
I’d be happy to assist you—could you please let me know which items you need or how I can help?
Looking forward to your reply.
Kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
Thank you for reaching out, and I’m very sorry if you’ve tried to contact us earlier—we haven’t received any previous messages.
I’d be happy to assist you—could you please let me know which items you need or how I can help?
Looking forward to your reply.
Kind regards,
Alexandra from Helavo
Alexandra: Purchased Helavo H1210 thru Amazon. Delivered 05/09/25. Tote bag, cup holder and product info/warranry are missing.
We are pleased with the rollator but would really like to have the bag and cupholder to complete our order. Hope you can help us .
David W Ferguson MD, Phone: 480-595-0720; Email dwfekf33@cox.net. Address: 23007 N 74th St, Villa 1407
Scottsdale AX 85255
Alexandra: Purchased Helavo H1210 thru Amazon. Delivered 05/09/25. Tote bag, cup holder and product info/warranry are missing.
We are pleased with the rollator but would really like to have the bag and cupholder to complete our order. Hope you can help us .
David W Ferguson MD, Phone: 480-595-0720; Email dwfekf33@cox.net. Address: 23007 N 74th St, Villa 1407
Scottsdale AX 85255
Thank you for reaching out and for your kind feedback on the Helavo H1210 rollator—we're glad to hear you're pleased with it!
Hello Mr. Ferguson,
We're sorry to hear that the tote bag, cup holder, and product information/warranty were missing from your delivery. In order to assist you further and resolve this as quickly as possible, could you please provide us with the following:
This information will help us investigate the issue with our logistics team and ensure that you receive the missing items promptly.
Looking forward to your reply!
kind regards,
Alexandra from Helavo
Thank you for reaching out and for your kind feedback on the Helavo H1210 rollator—we're glad to hear you're pleased with it!
Hello Mr. Ferguson,
We're sorry to hear that the tote bag, cup holder, and product information/warranty were missing from your delivery. In order to assist you further and resolve this as quickly as possible, could you please provide us with the following:
This information will help us investigate the issue with our logistics team and ensure that you receive the missing items promptly.
Looking forward to your reply!
kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
I just identified your other ticket where I found your order number.
Can you please send us a shipping address so we can sent the replacement parts?
kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
I just identified your other ticket where I found your order number.
Can you please send us a shipping address so we can sent the replacement parts?
kind regards,
Alexandra from Helavo
Alexandra: Shipping address: David Ferguson 23005 N 74th St.; Scottsdale AZ. 85255. Thanks for your help.
Alexandra: Shipping address: David Ferguson 23005 N 74th St.; Scottsdale AZ. 85255. Thanks for your help.
Hello Mr. Ferguson,
You replacement cup holder and bag are on their way to you! They should arrive in about. days. Your order number is: CONSUMER-2025513-7448
Thank you for your patience and trust in Helavo!
kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
You replacement cup holder and bag are on their way to you! They should arrive in about. days. Your order number is: CONSUMER-2025513-7448
Thank you for your patience and trust in Helavo!
kind regards,
Alexandra from Helavo
Alexandra:
Alexandra: As of 5:00PM, 05/16/2025 we have yet to receive your order number Consumer-20255-7448. which is to provide tote bag, cup holder warranty and instructions to complete our order of Helavo walker, series1210. This equipment was delivered 05/08/2025 FBA, their order #111-8553123-7273869 arrived missing the items described. Please NOT close our file on this matter until I notify you that these items are in our possession. Thanks. David Ferguson, 23005 N 74th St, Scottsdale AZ 85255
Alexandra:
Alexandra: As of 5:00PM, 05/16/2025 we have yet to receive your order number Consumer-20255-7448. which is to provide tote bag, cup holder warranty and instructions to complete our order of Helavo walker, series1210. This equipment was delivered 05/08/2025 FBA, their order #111-8553123-7273869 arrived missing the items described. Please NOT close our file on this matter until I notify you that these items are in our possession. Thanks. David Ferguson, 23005 N 74th St, Scottsdale AZ 85255
Hello Mr. Ferguson,
Sure, please confirm when you receive the order
kind regards,
Alexandra from Helavo
Hello Mr. Ferguson,
Sure, please confirm when you receive the order
kind regards,
Alexandra from Helavo
Alexandra: Both accessory items have arrived. Thanks so much! The only remaining issue is our need for a booklet or whatever to provide information regarding assembly/maintenance and warranty info. Could you please supply that for us? We would be most grateful. David Ferguson 23005 N 74th St Villa #1407, Scottsdale AZ 85255
Alexandra: Both accessory items have arrived. Thanks so much! The only remaining issue is our need for a booklet or whatever to provide information regarding assembly/maintenance and warranty info. Could you please supply that for us? We would be most grateful. David Ferguson 23005 N 74th St Villa #1407, Scottsdale AZ 85255
Hello Mr. Ferguson,
Thank you for your message — I’m so glad to hear that both accessory items have arrived safely!
As requested, I’ve attached the warranty information to this email. Unfortunately, we don’t have a printed booklet, but if you're looking for assembly or maintenance guidance, I’d be happy to send over a digital version of the user manual or answer any specific questions you may have.
Just let me know what you need, and I’ll make sure you’re fully supported.
Thank you again for your kind words — I’m here if you need anything else!
Warm regards,
Alexandra from Helavo
Hello Mr. Ferguson,
Thank you for your message — I’m so glad to hear that both accessory items have arrived safely!
As requested, I’ve attached the warranty information to this email. Unfortunately, we don’t have a printed booklet, but if you're looking for assembly or maintenance guidance, I’d be happy to send over a digital version of the user manual or answer any specific questions you may have.
Just let me know what you need, and I’ll make sure you’re fully supported.
Thank you again for your kind words — I’m here if you need anything else!
Warm regards,
Alexandra from Helavo
Alexandra: We have downloaded the warranty info you provided and successfully applied for the three year extension. We have also downloaded maintenance information. With that I believe we have everything we need and are fully supported. THANK YOU:
you are a true ambassador for your company. David Ferguson
Alexandra: We have downloaded the warranty info you provided and successfully applied for the three year extension. We have also downloaded maintenance information. With that I believe we have everything we need and are fully supported. THANK YOU:
you are a true ambassador for your company. David Ferguson
Hello Mr. Ferguson,
That’s wonderful to hear — I’m so glad everything worked out smoothly with the warranty extension and user manual.
Thank you for your kind words. It truly means a lot. It’s been a pleasure assisting you, and I’m always here if you need anything in the future.
Wishing you all the best,
Alexandra
Hello Mr. Ferguson,
That’s wonderful to hear — I’m so glad everything worked out smoothly with the warranty extension and user manual.
Thank you for your kind words. It truly means a lot. It’s been a pleasure assisting you, and I’m always here if you need anything in the future.
Wishing you all the best,
Alexandra
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