All Helavo products come with a standard one-year warranty, which can be extended to three years at no extra cost. To extend your warranty, scan one of the QR codes included in the box or complete the process on our website.
Related FAQs
- Where can I read a simple overview of the product and its features?
- What is included with the product?
- How do I know which spare part fits my model?
- Which wheels are compatible between models?
- Is a Helavo rollator suitable for indoor use, outdoor use, or both?
- Which measurements matter most when choosing a rollator or walker?
- Which rollator is better for uneven paths, gravel, parks, or cobblestones?
- How do I know if the handle height is correct for me?
- Is a Helavo rollator suitable for tall users?
- Is a Helavo rollator suitable for shorter users?
- What does maximum user weight mean?
- Is the seat on the rollator meant for resting?
- Is a rollator the same as a wheelchair?
- What should caregivers check before buying a rollator for someone else?
- What should I check before using my rollator for the first time?
- Can I use the rollator on stairs or escalators?
- Can I use my rollator in rain?
- Can I use my rollator in snow, ice, or very slippery conditions?
- Can I hang shopping bags on the handles?
- How do I stand up safely after resting on the rollator?
- How often should I check my rollator for safety?
- Do I need special tools to assemble my Helavo product?
- Can I put my rollator in a car trunk?
- What should I check before traveling with my rollator?
- Can I take my rollator on an airplane?
- How much weight can I put in the bag or basket?
- Can I install replacement parts myself?
- What should I do if my package arrives damaged?
- What should I do if a part is missing from the package?
- What should I do if a part is missing from the package?
- Can I change my delivery address after placing an order?
- Can I cancel my order?
- Can I order a Helavo product for a family member?
- What should I do before returning a product?
- Do I need the original packaging for a return?
- Do I need the original packaging for a return?
- Where can I find the exact measurements and technical data for a product?
- Who is Helavo, and what do we do?
- How can I contact Helavo quickly?
- How do I choose the right Helavo product for my needs?
- How can I compare two Helavo models?
- What should I do if my product is defective?
- Where can I find the user manual for my product?
- What if I dont have all the information Helavo is asking for?
- What warranty do I have on my Helavo products?
- What does the warranty cover, and how can I make a claim?
- Where can I order spare parts?
- Im having trouble assembling my Helavo product.
- Where can I buy Helavo products?
- Can I test a Helavo product before purchase?
- Im unsure which product is right for me.
- What is the difference between pneumatic tires and rubber tires?
- How long does shipping take?
- What is the LOT number, and where can I find it on my walker?
Properties
Author
Helavo .